Empowering holistic
health for a resilient tomorrow

Ripple® is transforming lifestyle habits for chronic conditions by blending traditional support with modern convenience. It offers practical tips and skills in simple, hassle-free ways, tailored to individuals’ needs to cultivate lasting habits. From one-on-one consults to self-paced access, Ripple® adapts to every individual’s needs, creating convenience and improved accessibility.

THE CONTEXT

Confronted with the rising epidemic of diabetic and related chronic conditions in a world-class system optimized for episodic emergencies, Sheares & Agency envisioned a future where healthcare transcends traditional boundaries, offering a lifeline of where we don’t just treat the organ, but the person.

THE SCOPE


THE METHODS

Our participant’s greatest need is for personalised support and encouragement in managing their chronic conditions without the judgement and pressure often associated with traditional healthcare. These options may be prohibitively expensive and outcome-driven, leaving individuals feeling overwhelmed and anxious.

Our goal is to empower individuals to regain control over their lives amidst their daily struggles. By providing personalised support at a more affordable cost, we aim to alleviate the stress and anxiety often associated with managing chronic conditions. Our flexible coaching approach ensures individuals can navigate their journey towards healthier living with increasing confidence and resilience.

Building sustainable healthy habits one small step at a time

Our focus is on building people up in a responsible manner. Through personalised support and accessible solutions, individuals are empowered to tackle their health challenges with self-agency and ownership. From our research and experiments, the new habits formed that will more likely endure over time happen when change is nurtured within the person rather than enforced by the environment. Their quality of life improves and their communities become more resilient and inclusive. Our service goal is making a lasting impact, one person at a time, and extending our reach from high touch adding more self-guided digital interactions.

We were inspired by how small habits can lead to big changes. We want to translate this ethos into a larger scale to make health changes more manageable for more people while embracing the 'one person at a time' approach. This journey is about more than just quick fixes; it's about stepping towards a different kind of healthcare, with new services, spaces using new tools. We believe in supporting and augmenting the existing healthcare system, not replacing it because our efforts are also inspired by the monumental contributions of those before us as we stand on the shoulders of giants.

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With today's landscape having an increasing prevalence of chronic conditions Ripple® reduces that burden on the existing healthcare system by offering a holistic approach that builds confidence across lifestyle elements such as diet, exercise, medicine adherence, sleep and well-being. Unlike existing healthcare models, Ripple® offers provider-agnostic, personalised support by promoting resilience and well-being throughout an individual's mental and physical highs and lows of life. We have observed that Ripple® over three to six months can lead to holistically healthier, happier individuals, with positive results across multiple measures, including biomedical test results demonstrating how the new behaviours positively affect their health.

THE IMPACT

RIPPLE®'s integration of medical and non-medical interventions within a unified ecosystem establishes a pioneering paradigm in chronic disease management in Singapore. Our initiative enhances individuals' quality of life while strategically benefiting the broader healthcare system by supplementing the workforce effectively. Through prioritising community engagement and leveraging technology efficiently, RIPPLE® sets a new benchmark for holistic, sustainable health management.

This marks a significant advancement in Singapore's efforts to combat the rising prevalence of chronic conditions.

Ripple won Singapore Design Award 2025



THE LEARNINGS

CATEGORY
Service Design

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SCOPE
Service design stream leader
Service Blueprint
Ops guideline
Ops training & change management

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INVESTMENT
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DURATION
6 Month

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LOCATION
Singapore

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TEAM
Product owner
Da Jun Tan  l  Yenny Shin  l Gregory Nicols

Developers
Jesus Domingo  l  Kuang Tar  l   Romaine Le Donge
Comms & Brand
Aaron Chong, David Mussotte

Procurement
Shi Yim Dorina

Customer Susccess manager & Rep  Amol l  Jasmee  l  Chee Tiong

Advisor
Shawn Lee  l  Brent lewis  l Taylor Chantereuil  l  Matthiew Rebut l  Tim Roach